Return Policy

We want you to be completely satisfied with your purchase from PLAYVERSE. If you are not happy with your order, we offer a simple and hassle-free return process.

Eligibility for Returns

Most items can be returned within 30 days of receiving your order for a refund or exchange, as long as the item is:

• In its original condition

• Unused and undamaged

• In the original packaging

Please note that certain products—such as limited edition collectibles, custom orders, and clearance items—may not be eligible for return.

How to Initiate a Return

To start a return, please contact our customer support team at playverse.sb@outlook.com with your order details.
Once your request is approved, we will provide return instructions and a return label if applicable.

Return Shipping

Customers are responsible for the return shipping fees unless the item is defective, incorrect, or damaged upon arrival.
We recommend using a trackable shipping service, as we cannot be held responsible for lost return shipments.

Refunds and Exchanges

After we receive and inspect the returned item, your refund or exchange will be processed within 7–10 business days.

• Refunds will be issued to the original payment method.

• For exchanges, the replacement item will be shipped once the return is received and approved.

Non-Returnable Items

The following items are not eligible for return:

• Products marked as final sale or non-returnable

• Gift cards

• Digital or downloadable content

If you have any questions about our Return Policy, feel free to contact us at playverse.sb@outlook.com.